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Manage Your Booking

Access the booking portal

Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.

  • Single Visit If you've booked a visit to Peter Rabbit™ : Explore and Play, you can reschedule for free, with the flexibility to move bookings up to 24 hours before your arrival time.
  • Multiple Attraction Visits If you've booked a visit to multiple attractions, please ensure you log into your account and book a free timed-entry ticket before you visit each attraction.

Ticket changes are free of charge for eligible ticket types. To view your ticket(s) and amend the date/time of your booking, all you need is the confirmation number and email address used for the ticket order. 

LOG IN TO MANAGE BOOKING

FAQs

All tickets booked online through this website is covered by our booking guarantee. Not all ticket types - including some promotional tickets are eligible for changes.

Click the link above to enter your order number and email address. Alternatively, click on the 'manage reservation' link in your confirmation email. 

Once you have logged into your booking portal account, you will have access to a list of available dates and times to choose from. Based on the type of your ticket, only dates that are the same price or cheaper will be displayed.

Peak periods such as weekends and school holidays are our busiest and fill up fast, therefore please anticipate low availability if you try and move tickets close to peak times.

We appreciate that the best of plans can change last minute, which is why you can book with confidence with us online. We allow amendments to your booking any time up to 24 hours before the current entry time associated with your ticket.

As soon as you reach or pass the ticket time, you will no longer be able to access your tickets on booking portal.

Click the link above to enter your order number and email address. Alternatively, click on the 'manage reservation' link in your confirmation email. 

Once you log in you'll be able to see the number of times you can amend your booking.

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